SM Pet Arena par humari koshish hoti hai ke aapke pyare parindon ke toys aur accessories sahi salamat aur jald az jald aap tak pahonchein.

1. Delivery Charges

GST (3%) aur Shipping Rs 200 - Rs 1250 (weight ke hisab se) checkout par add hogi.

• 0.1kg – 0.2kg: Rs 200/-
• 0.3kg – 0.5kg: Rs 300/-
• 0.6kg – 1kg: Rs 400/-
• 1.1kg – 2kg: Rs 500/-
• 2.1kg – 4.9kg: Rs 700/-
• 5kg and up: Rs 1250/-

2. Delivery Time

Courier : Leopards Courier Service

Handling time is 1-3 business days.

Delivery time is 1-3 business days after handling time.

Note: Door-daraz ilaqon mein 1-2 din mazeed lag sakte hain.

3. Cash on Delivery (COD)

Hum pure Pakistan mein Cash on Delivery ki sahulat faraham karte hain. Aap apna parcel wasool karte waqt payment rider ko de sakte hain.

4. Order Tracking

Jaise hi aapka order ship hoga, aapko SMS ya Email ke zariye inform kar diya jayega. Aap kisi bhi waqt humare WhatsApp number par contact karke apne order ka status jaan sakte hain.

SM Pet Arena par humari koshish hai ke aap apne purchase se 100% mutmain hon. Agar aapko koi masla darpesh hai, to humari policy niche di gayi hai:

1. Return Window

Humari return policy 7 din tak mahdood hai.

Item wasool karne ke 7 din ke andar aap return request kar sakte hain.

2. Eligibility Criteria

Toy ya accessory bilkul naya or unused hona chahiye.

Item usi halat mein ho jaisa aapne wasool kiya tha.

Item apni original packaging mein hona chahiye.

3. Return Kaise Start Karein?

Return process shuru karne ke liye aap humse rabta kar sakte hain:

Email: sandmstore.08@gmail.com

WhatsApp: +92 3421276574

Return Address: House L-25 Sector 11/K Sanobar Cottage, North Karachi, Karachi.

4. Return Shipping

Agar item defective hai, damaged hai, ya galat item bhej diya gaya hai, to foran humse rabta karein taake hum masle ko hal kar sakein.

Agar aap item pasand na aane ki wajah se return kar rahe hain, to return courier ki charges customer ko khud bardasht kare honge.

6. Refunds

Aapka returned item milne aur check karne ke baad hum aapko inform karenge ke refund approve hua hai ya nahi.

Approve hone ki surat mein, refund ki raqam aapke original payment method par 10 business days ke andar bhej di jayegi.

Hamein khushi hai ke aapne SM Pet Arena ka intekhab kiya! Agar aapko apne order, products, ya birds ki care se mutaliq koi bhi sawal poochna ho, to hum aapki madad ke liye hazir hain.

WhatsApp: +92 3421276574

Email: sandmstore.08@gmail.com

Humein Kyun Contact Kar Sakte Hain?

Order Tracking: Agar aap apne parcel ka status janna chahte hain.

Product Inquiry: Agar aapko samajh nahi aa raha ke aapke bird (Finch, Budgie, ya Parrot) ke liye konsa toy behtar hai.

Return & Exchange: Agar aapko 7-day return policy ke mutabiq koi item wapas karna ho.

Bulk Orders: Agar aap wholesale ya bulk mein toys lena chahte hain.

Q1: Kya ye toys birds ke liye bilkul safe hain?
A: Ji han, bilkul! Hum sirf natural wood aur bird-safe materials istemal karte hain. Hamre tamam products parrots ki health ko mad-e-nazar rakh kar design kiye gaye hai.

Q2: Aapke toys mein kaun si wood istemal hoti hain?
A: Hum zyada tar Kikar, Shisham aur Neem ki natural wood ka istemal karte hain. Ye lakriyan parindon ke chabane (chewing) ke liye behtareen hain.

Q4: Aapke Toys mai jo hardware use hota hai, kya us par rust lagta hai?
A: Hum koshish karte hain ke high-quality Stainless Steel Chain or Galvanized wires aur hooks istemal karein jin par asani se zang nahi lagta. Phir bhi hum suggest karte hain ke toys ko geela hone se bachayein taake wo lambe arse tak naye jaise rahein.

Q5: Mere paas Macaw/Grey hai, kya aapke toys unki taqat bardasht kar lenge?
A: Ji han! Hamari "Might Giants Collection" khaas tor par barey parindon ke liye bani hai. In mein hum moti lakri aur mazboot chains istemal karte hain jo barey parrots ki sakht "Beak Power" ko bardasht karne ke liye design ki gayi hain.